About These Terms

These Terms and Conditions apply when you purchase products or services from any online store operated by Indoor Hockey UK Ltd. (“Indoor Hockey UK”, “we”, “our” or “us”).

They form the contract between you and Indoor Hockey UK for the sale of products and any related delivery services.



These terms apply to all company stores, including those operating under the trading styles Indoor Hockey UK, HockeyUK Group and My HockeyUK.

Placing an Order

To place an order you must:

• be at least 18 years old, or have the consent of a parent or guardian
• provide accurate order and delivery information
• use a valid and authorised payment method

When you place an order, you will receive an acknowledgement email confirming receipt. A contract between us is formed once payment has been successfully processed and we confirm acceptance of your order.

We may refuse or cancel orders where reasonably necessary, including where:

• goods are unavailable
• pricing errors occur
• payment is not authorised
• eligibility requirements for club or event stores are not met

If we cancel your order after payment, we will refund you in full.

Personalised Items

Items that include names, numbers, badges, embroidery, printing, or other customisation are considered personalised goods.



Orders for personalised items cannot be cancelled once production has begun, unless the item is faulty, damaged, or incorrectly supplied.

Products & Prices

All product descriptions and prices are shown in good faith. Occasionally errors may occur.

If we discover a pricing or description error affecting your order, we will contact you to:

• reconfirm the order at the correct price, or
• cancel the order and issue a refund

Delivery charges will be shown at checkout before payment.

Where items are supplied by third-party fulfilment partners, dispatch times may vary. Any estimated delivery dates are indicative only.

Delivery & Dispatch

Delivery will be made to the address provided at checkout.

You are responsible for ensuring the delivery details are correct.

We will normally use the delivery method selected at checkout.

If a change is required, we will use an equivalent or faster service at no additional cost to you.

Dispatch times vary by product.

Personalised items may take longer to produce.

We are responsible for goods until they are delivered to you.

If your order is delayed, lost, or damaged in transit, we will investigate with the courier and arrange replacement or refund where appropriate.

Where delivery cannot be completed due to incorrect information or refusal, we will attempt to contact you to arrange redelivery.



If we cannot resolve delivery after reasonable attempts, we may cancel the order and refund the goods, less any costs incurred due to incorrect delivery information.

Returns & Cancellation Rights

Your statutory rights are not affected by this policy.

For non-personalised goods purchased online, you have the legal right to cancel your order within 14 days of receiving it.



If you cancel within this period:

• you must return the goods unused and in original packaging
• we will refund the product price and standard delivery cost
• you are responsible for return postage unless the goods are faulty

In addition, we offer a 30-day return period for unused items, subject to the same conditions.

Personalised or customised items cannot be returned unless faulty or incorrectly supplied.

Faulty or misdescribed goods may be returned in accordance with your statutory rights.

Digital Products, Courses & Tickets

Where you purchase digital goods, event tickets, or course places, additional terms may apply.



These will be shown on the relevant product page and will take precedence over these terms where applicable.

Promotions, Discounts & Gift Vouchers

Promo codes and vouchers must be entered at checkout and cannot be applied retrospectively.

Each promotion may have its own conditions, which will be stated at the time of issue.

We may cancel or withdraw promotional offers where misuse is suspected.

Gift vouchers are the responsibility of the purchaser.



We cannot replace vouchers used after being sent to an incorrect email address.

Amendments

We may update these Terms from time to time. Orders already placed will remain governed by the terms in force at the time of purchase.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the English courts

Contact Details

If you have questions about returns or refunds, please contact us via the store website.