About This Policy

This policy applies when you purchase products or services from any online store operated by Indoor Hockey UK Ltd. (“Indoor Hockey UK”, “we”, “our”, or “us”).

It explains your rights to cancel, return, or request refunds. This policy does not affect your statutory consumer rights.

This policy applies to all company stores, including those operating under the trading styles #indoorhockeyUK, HockeyUK Group and My HockeyUK.

How to Request a Return

To request a return or refund, please complete the Return Request form available on our store website.



We will provide return instructions once your request is received.

Your Legal Right to Cancel (Non-Personalised Goods)

For goods purchased online, you have the legal right to cancel your order within 14 days of receiving the goods.

If you cancel within this period:

• you must return the goods unused and in original packaging
• we will refund the product price and the standard delivery cost
• you are responsible for the cost of returning the goods unless they are faulty

Refunds will be issued to the original payment method.

Our Extended 30-Day Returns Policy

In addition to your legal rights, we offer a 30-day returns period for non-personalised items.

To qualify:

• items must be unused and unworn
• labels and packaging must be intact
• items must be returned in suitable packaging
• You are responsible for return postage unless the item is faulty or incorrect.

We recommend using a tracked service, as you remain responsible for the item until it reaches us.

Faulty, Damaged, or Incorrect Goods

If an item is faulty, damaged, or not as described:

• contact us as soon as possible
• return the item with your order details and a description of the issue

If the fault is confirmed, we will:

• refund the item, or
• provide a replacement, and
• reimburse reasonable return postage costs

In some cases, items may need to be inspected by the manufacturer.

This process may take up to 30 working days, and we will keep you informed.

Personalised or Customised Items

Personalised items (including items with names, numbers, badges, embroidery, or printing) cannot be returned or cancelled unless:

• they are faulty, damaged, or misdescribed, or
• we have made an error in fulfilling your order



If a personalised item matches the details you submitted when ordering, it cannot be returned simply due to size, colour selection, or preference.

Refund Processing

We aim to process refunds or exchanges within 10 days of receiving returned goods.

Refunds will be issued to the original payment method unless otherwise agreed.

Digital Items, Memberships & Affiliations

For digital items, memberships, or affiliations:

• you may request a full refund within 14 days of purchase, provided the service has not been fully used or accessed
• where access has begun, refunds may be reduced proportionately to reflect use

Any partial refunds may include a small administration deduction where permitted by law.

Event Entries & Tickets

Refunds for event entries or tickets are governed by the specific event refund policy. Details will be provided during booking or on your confirmation.

Contact Details

If you have questions about returns or refunds, please contact us via the store website.