About This Policy

This policy explains how delivery, dispatch, and payments work when you purchase from any store operated by Indoor Hockey UK Ltd. (“Indoor Hockey UK”, “we”, “our”, or “us”).

It applies to all company stores, including those operating under the trading styles #indoorhockeyUK, HockeyUK Group and My HockeyUK.

This policy forms part of your contract with us together with our Store Terms and Returns Policy.

Delivery Options & Charges

Before completing your order, you will be shown available delivery options and estimated delivery times based on your address.

Delivery charges vary depending on:

• the items ordered
• delivery method selected
• destination

Some items may not be available for delivery outside the UK. Any restrictions will be shown at checkout.

Where possible, we will use the delivery method selected at checkout. If a change is necessary, we will use an equivalent or faster service at no additional cost to you.

Dispatch and Fulfilment

Dispatch dates are shown on the product description page.

Some items, particularly personalised products, may take longer to produce. Personalised items may take up to 21 days or longer before dispatch.

Delivery time estimates begin from the dispatch date, not the order date. Items may be:

• shipped directly from suppliers
• dispatched in multiple parcels
• available for local collection where offered

We will notify you when your order is dispatched.

Delivery Responsibility

You are responsible for providing accurate delivery details and ensuring someone can receive the parcel where required.

We are responsible for the goods until they are delivered to you.

If delivery fails due to incorrect details or refusal, we will attempt to contact you to arrange redelivery. Where additional delivery costs arise due to incorrect information, we may ask you to cover those costs.

If delivery cannot be completed after reasonable attempts, we may cancel the order and refund the goods, less any additional costs incurred.

Delays, Loss, or Damage in Transit

Delivery times are estimates only. Delays may occur due to factors outside our control, such as courier issues or severe weather.

If your order is delayed, lost, or damaged in transit, please contact us.



We will investigate with the courier and arrange replacement or refund where appropriate.

Collection at Events or Local Locations

Where we offer collection at events or local locations, this option will be shown during checkout or confirmed by us after ordering.



We may occasionally offer collection instead of postal delivery where it provides a faster or more convenient option.

If this affects your order, we will contact you to confirm arrangements.

Credit or Debit Card, PayPal, Klarna & Others

Available payment methods will be shown at checkout.

We only accept electronic payments and do not accept cash or cheques.

Payment must be received before orders are processed or dispatched.

All payments are processed through a secure payment gateway. We do not store or see any of your payment details.

Transactions may appear on your statement as INDOORHOCKEYUK, HOCKEYUKGROUP, or similar.

My HockeyUK Wallet

If you hold a My HockeyUK account, you may be able to use available wallet funds at checkout.

Wallet balances belong to you and may be withdrawn on request in accordance with our platform rules.

Orders will only be accepted where sufficient funds are available or where payment arrangements are confirmed in advance.

Bank Transfer (BACS)

For certain large or organisational orders, we may accept bank transfer by prior arrangement.

Orders paid by bank transfer will not be processed until funds are received or a deposit is agreed.

Promotions, Discounts & Gift Vouchers

Promo codes must be entered at checkout and cannot be applied retrospectively.

Each promotion may have specific conditions which will be provided when issued.

We may cancel or withdraw promotions where misuse is suspected.

Gift vouchers are the responsibility of the purchaser.



We cannot replace vouchers used after being sent to an incorrect email address.

Contact Details

If you have questions about returns or refunds, please contact us via the store website.